telcos in nigeria

As the first point of ‘direct’ contact for telco customers, customer care agents are very important to customer acquisition and retention and conflict resolution. The efficiency (or inefficiency) of a telcos’ customer care force can directly impact how quickly, or slowly, a telco grows its...

Feelers from telecommunications companies (telcos) indicate that they may have no choice than to ban the use of mobile applications that allow unlimited voice and video calls between their users to boost revenue. Major operators in the country’s $38bn telecoms market such as MTN, Globacom...