A British Airways Boeing 747 flight to London from Riyadh Saudi Arabia had to make two emergency landings with the same fault. Passengers have accused the airline of putting lives at risk. However, the management of the airline said, it would never operate a flight unless it believed it was safe.
One of the passengers, Sean Casey, expressed his dissatisfaction with the airline saying “I feel BA put 300 lives at risk by putting us on the same plane 24 hours after trying to fix a fault.” Another passenger, Ahmed Hamad, agreed, adding that after the second emergency landing “there were lots of upset passengers and some trouble on board, and a few passengers refused to leave the aircraft”.
Abdulaziz al Dabaan, a businessman from Riyadh, told the BBC the landing of the first aborted flight had been “terrifying”. “It kind of hit the runway,” he said. “A lot of people were worried because of the announcement and because they could see the plane was ejecting fuel.”
The company said in a statement: “Our customer service teams are contacting customers directly to offer compensation, expenses and complementary tickets as a gesture of goodwill. “The safety of our customers and crew is always our first concern and due to a technical problem, the decision was taken to return the aircraft to Riyadh. “Our crew and customer service teams are doing everything they can to care for customers, and we provided overnight hotel accommodation.”