L
LequteMan
Guest
The Consumers Protection Council (CPC) has constituted an education task force to educate consumers on their rights, says it’s Director General, Mrs Dupe Atoki in Abuja on Friday.
She added that the task force would work out short and long term programmes to educate the consumers on their rights and responsibilities.
“The campaign programme will lay emphases on consumers knowing their rights and where to complain.
“It has developed several advocacy messages which will be rolled out in phases, using different channels to reach both literate and illiterate consumers in the rural and urban settings.
“A major focus of the advocacy campaign is the sensitisation of consumer rights starting with the aviation, transport, banking and telecommunications sectors.
“The council also intends to publish general consumer education messages aimed at inculcating the habit of checking ``best before dates or products expiry dates,’’she said.
According to her, the consumers are also expected to demand refunds for expired products and value for their money.
She said the process of settlement with regards to the purchase of bad products was to contact the seller and then the manufacturer if the seller could not resolve the problem.
She said further that if the consumer was not satisfied with the response from the producer, he could file his complaint with the council.
She added that the task force would work out short and long term programmes to educate the consumers on their rights and responsibilities.
“The campaign programme will lay emphases on consumers knowing their rights and where to complain.
“It has developed several advocacy messages which will be rolled out in phases, using different channels to reach both literate and illiterate consumers in the rural and urban settings.
“A major focus of the advocacy campaign is the sensitisation of consumer rights starting with the aviation, transport, banking and telecommunications sectors.
“The council also intends to publish general consumer education messages aimed at inculcating the habit of checking ``best before dates or products expiry dates,’’she said.
According to her, the consumers are also expected to demand refunds for expired products and value for their money.
She said the process of settlement with regards to the purchase of bad products was to contact the seller and then the manufacturer if the seller could not resolve the problem.
She said further that if the consumer was not satisfied with the response from the producer, he could file his complaint with the council.
