Leading Advisory and Consultancy firm, KPMG has named the most customer-focused banks for 2016.
In the 2016 edition of the annual banking industry Customer Satisfaction Survey recently released, Zenith Bank topped other Nigerian banks in the Customer Satisfaction Index with a total of 74.6 points to clinch the prime position in the retail banking category.
Guaranty Trust Bank came second with 74.1,
Diamond Bank third with 73.5,
Stanbic IBTC emerge fourth with 73.1 points.
The survey, launched in 2007, draws responses from customers across the retail, SME and corporate banking segments on customer preferences, levels of satisfaction and expectations from their banks.
In the 2016 edition of the annual banking industry Customer Satisfaction Survey recently released, Zenith Bank topped other Nigerian banks in the Customer Satisfaction Index with a total of 74.6 points to clinch the prime position in the retail banking category.
Guaranty Trust Bank came second with 74.1,
Diamond Bank third with 73.5,
Stanbic IBTC emerge fourth with 73.1 points.
The survey, launched in 2007, draws responses from customers across the retail, SME and corporate banking segments on customer preferences, levels of satisfaction and expectations from their banks.
