Business NCAA Warns Aero Contractors Over Poor Handling of Passengers

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LequteMan

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The Nigerian Civil Aviation Authority (NCAA) on Sunday in a letter was signed by Mr Pollie Okoronkwo, NCAA’s Secretary on behalf of the Director-General, Capt. Fola Akinkuotu told Aero Contractors, an airline outfit, to comply at all times with the Nigerian Civil Aviation Regulations (NCAR).

The NCAA said it viewed the poor handling of passengers on its Abuja-Calabar flight on Nov. 8, 2013 as gross disregard to aviation rules.

“On 8th November 2013, our Consumer Protection Officers in Abuja reported a disruption of your flights. Specifically, our investigation showed that you failed in exercising the duty of care owed to passengers in the event of delay or cancellation. This failure is a violation of Part 19.4 and Part 19.5 of NCAR 2012,” the letter said.

“'Having taken into consideration the totality of circumstances surrounding the incident, the corrective action taken by you as well as the mitigating factors regarding the matter; we hereby commit the legal enforcement action to a warning.

“By this notice, you are seriously warned. This letter will be made a matter of records in accordance with extant law.

“We expect strict compliance with the Nigerian Civil Aviation Regulations and your Disruption Management Manual in future.”

The NCAA also urged passengers to be patient and tolerant in the event of unavoidable delays or cancellations of flights in the interest of safety.


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