Business Nigerian Network Providers Promise to Improve Service Quality

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LequteMan

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Mr Wale Goodluck, MTN’s Corporate Service Executive, has assured Nigerians that the network would soon improve on its service quality at the 76th Telecoms Consumer Parliament organised by the Nigerian Communications Commission (NCC) in Lagos on Thursday.

He said at the event tagged ``Data Service Delivery: The Way Forward’’, the poor service quality being experienced by customers was as a result of a number of challenges.

"As service providers, we want to say that NCC has a great role to play and I am glad they are living up to expectations.

``We will definitely begin to see improvement in our services soon’’.

The corporate service executive said Nigeria was still far from achieving the best quality broadband in spite of efforts by NCC and the other service providers.

Goodluck said that MTN had introduced a data fair where customers were educated on switching off data that they did not subscribe to, thereby saving credit.

He said that in regards to unsolicited text messages, they had been able to tackle the issue of customers receiving messages at ungodly hours.

Other service providers such as Airtel, Globacom, Etisalat and Visaphone which were present at the parliament said they were working actively toward alleviating the prevalent consumer complaints.

Mr Ibe Nwandu, Consumer Manager, Airtel, said that in regards to unsolicited text messages, the network had established an anti-spam network with which customers could activate the do-not-disturb option and consequently receive no message.

Nwandu said that dropped calls had to do with the network availability which the NCC was helping them to alleviate.

Also speaking, Mrs Maryam Bayi, Director, Consumer Affairs Bureau, said that what was uppermost were the rights and privileges of the customers which were being tampered with.

She listed the most prevalent consumer complaints as inability to browse, abnormal depletion of data, unsuccessful data renewal and unauthorised service renewal.

Bayi said the bureau had visited some of the customers care centres and discovered that they were not up to standard.

She urged the service providers to upgrade them.

She said that the commission had provided channels through which dissatisfied customers could lodge their complaints.

According to her, some of these channels are the NCC toll free contact centres, consumer web portal and the outreach programs.

#MTN #Nigeria #Airtel #Etisalat #Globacom

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