L
LequteMan
Guest
The Consumer Protection Council, CPC, has began investigation into consumer rights abuse by Multichoice Nigeria concerning its Digital Satellite Television services.
The CPC, in a notice of commencement of investigation signed by its Director-General, Mrs. Dupe Atoki, said that it had been inundated with a barrage of complaints by consumers, who alleged wide-range abuse of their rights.
“These complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualise the full purpose for which they purchased or subscribed to the service.
“The complaints include poor quality of service such as incessant disruption of service without compensation, while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer service.”
According to the council, Multichoice is expected to prepare a written response on the allegations contained in the notice of investigation as well as provide other relevant documents and information that may be necessary.
Atoki said the action is in line with FG's resolve to ensure a saner market for the Nigerian populace.
The CPC, in a notice of commencement of investigation signed by its Director-General, Mrs. Dupe Atoki, said that it had been inundated with a barrage of complaints by consumers, who alleged wide-range abuse of their rights.
“These complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualise the full purpose for which they purchased or subscribed to the service.
“The complaints include poor quality of service such as incessant disruption of service without compensation, while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer service.”
According to the council, Multichoice is expected to prepare a written response on the allegations contained in the notice of investigation as well as provide other relevant documents and information that may be necessary.
Atoki said the action is in line with FG's resolve to ensure a saner market for the Nigerian populace.
