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LequteMan
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Officials of the Consumer Protection Council (CPC) on Thursday invaded offices of the Digital Satellite Television (DStv), as part of an investigation into the firm, The Sun reports.
According to a statement by the CPC the action followed a barrage of consumer complaints alleging wide-range abuse of their rights.
“These include poor quality of service, such as incessant disruption of service without compensation, wrongful disconnection of service during subsisting subscriptions, decoder swap irregularities and poor redress mechanism and customer service."
During the visit to DStv, the CPC officials came with a warrant, accompanied by policemen and journalists.
Sources revealed that the CPC officials left with laptop computers and important documents about DStv operations.
Led by the Director of Legal Services, Mr. Emmanuel Ataguba, the CPC stated that its action was “in line with one of its mandates to provide redress for consumer abuse, commenced investigations into the operations of DStv based on a barrage of complaints of alleged consumer rights violations.”
According to a statement by the CPC the action followed a barrage of consumer complaints alleging wide-range abuse of their rights.
“These include poor quality of service, such as incessant disruption of service without compensation, wrongful disconnection of service during subsisting subscriptions, decoder swap irregularities and poor redress mechanism and customer service."
During the visit to DStv, the CPC officials came with a warrant, accompanied by policemen and journalists.
Sources revealed that the CPC officials left with laptop computers and important documents about DStv operations.
Led by the Director of Legal Services, Mr. Emmanuel Ataguba, the CPC stated that its action was “in line with one of its mandates to provide redress for consumer abuse, commenced investigations into the operations of DStv based on a barrage of complaints of alleged consumer rights violations.”
