L
LequteMan
Guest
The Director General of the Nigerian Civilian Aviation Authority, Captain Fola Akinkuotu yesterday reminded air travelers of their rights and privileges in cases of delayed or cancelled flights.
He said the laws had been there all these while but wasn’t implemented.
Air travelers who are delayed between 10p.m. and 4a.m. or at any time when the airport point of departure or arrival is closed, have the right to a hotel accommodation and transportation.
According to the law, passengers also have the right to demand for reimbursement after a two-hour flight delay and the right to free snacks, two phone calls or two emails after an hour delay on a domestic route.
On international flights, passengers who are delayed between two and four hours have the right to receive free refreshments and facilities for two free telephone calls, two SMS or two emails. Passengers who are delayed beyond four hours on international flights have the right to a free meal and communication facilities. If the delay is up to six hours, passengers must be accommodated and transport must be provided to the hotel and from the hotel to the airport.
For flight cancellations, Akinkuotu said passengers on domestic or international routes have the right to refreshments, meals, hotel accommodation and transportation between hotel and airport. They also have the right to compensation, immediate reimbursement of full ticket cost or rerouted at the cost of the operator airline.
He urged passengers to direct their complaints to NCAA offices at terminals if airlines refuse to attend to them.
He said passengers’ rights do not cover those who are travelling on free tickets.
He said the laws had been there all these while but wasn’t implemented.
Air travelers who are delayed between 10p.m. and 4a.m. or at any time when the airport point of departure or arrival is closed, have the right to a hotel accommodation and transportation.
According to the law, passengers also have the right to demand for reimbursement after a two-hour flight delay and the right to free snacks, two phone calls or two emails after an hour delay on a domestic route.
On international flights, passengers who are delayed between two and four hours have the right to receive free refreshments and facilities for two free telephone calls, two SMS or two emails. Passengers who are delayed beyond four hours on international flights have the right to a free meal and communication facilities. If the delay is up to six hours, passengers must be accommodated and transport must be provided to the hotel and from the hotel to the airport.
For flight cancellations, Akinkuotu said passengers on domestic or international routes have the right to refreshments, meals, hotel accommodation and transportation between hotel and airport. They also have the right to compensation, immediate reimbursement of full ticket cost or rerouted at the cost of the operator airline.
He urged passengers to direct their complaints to NCAA offices at terminals if airlines refuse to attend to them.
He said passengers’ rights do not cover those who are travelling on free tickets.
